Widerrufsrecht

📋 Refund and Return Policy (Shopify Template)
REFUND & RETURN POLICY
At [Your Store Name], we strive to ensure a high-quality shopping experience. Because we ship our products directly from global fulfillment centers to offer you the best prices, we maintain a strict policy regarding returns and refunds. Please read the terms below carefully before completing your purchase.
1. Damaged, Defective, or Incorrect Items
If your item arrives damaged during transit, has a manufacturing defect, or is completely different from what you ordered, you are eligible for a free replacement or a full refund.
  • Timeframe: You must contact us within 14 days of the delivery date.
  • Required Evidence: To process your request, please email us at [Your Support Email] with your order number and clear photos or a short video showing the damage or defect.
  • Note: Once the evidence is verified, you will NOT be required to ship the product back. We will immediately arrange a new shipment or issue your refund.
2. Change of Mind & Size/Color Selection
Due to the international nature of our logistics system, we do not accept returns or issue refunds for personal reasons (such as "I changed my mind," "I don't like the product," or choosing the wrong size, color, or variant). Please double-check our size guides and product descriptions carefully before placing an order.
3. Shipping & Delivery Issues
  • Lost Packages: A full refund or reshipment will be provided if the tracking system officially marks the package as "Lost" or if the package exceeds our maximum guaranteed delivery timeline.
  • Delivered Status: No refunds will be issued if the tracking number states the package has been "Delivered".
  • Incorrect Address / Unclaimed Packages: It is the customer's responsibility to provide an accurate and complete shipping address. We do not offer refunds or replacements if a package cannot be delivered due to an incorrect address, or if the customer fails to pick up the package from the local post office/courier before it is destroyed or returned.
4. Unauthorized Returns
Please do not ship items back to the address listed on your package. Any packages returned without prior written approval from our customer support team will be rejected and will not be eligible for a refund. In the rare event that a physical return is approved by our team, all international shipping costs and customs fees are the sole responsibility of the customer.